Performance indicator suggestions for the company Nilce C Meneghetti e CIA LTDA (RS)

Authors

  • João Brener Fagundes Machado Antonio Meneghetti Faculdade
  • João Vitor Casarin Meneghetti Antonio Meneghetti Faculdade
  • Gabriel de Melo Rocha da Silva Antonio Meneghetti Faculdade

DOI:

https://doi.org/10.6008/CBPC2674-6417.2023.002.0001

Keywords:

Indicators, Performance, Quality, Food sector

Abstract

Performance indicators are an important part of organizations, they serve as support for profitability, quality, capacity, productivity, among others. In the business scope, it does not differ from family businesses, however, with certain changes, both in the collection of information and in the financial area, many organizations in this category do not have a structure for their resources and control. In this context, the objective of the study was to create performance indicators for the development of the company “Nilce C Meneghetti e Cia LTDA (RS)” and conducted an analysis of the routine processes and executed in the company to understand how and which indicators can be standards. From this, it becomes possible to analyze which are the main performance indicators that can be created for the company Nilce C Meneghetti e Cia LTDA (RS). The methodology of the present study is based on an integrative literature review on performance indicators, including performance evaluation models and documentary research. Documentaries of the company and its daily routine were analyzed for the creation of proposals for quality indicators. Through this, the study developed three ways to perform the optimization of the company's quality performance indicators through the Balanced Scorecard (BSC) and the Benchmarking tool and through the PDCA Action Plan, based on how the company will perform. The specific objectives and the general purpose, reported above, were achieved, as the company's proposal was elaborated and formalized: from the definition of quality indicators and, finally, the creation of an action plan. It was found that, in order to face competition and market innovation, it is necessary to create and develop new competitive advantages to attract new customers and organizational recognition, in this way, it was seen through the literature that this should be the next step to be implemented as measurements company's future

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Published

2024-02-08

Issue

Vol. 5 No. 2 (2023): Management Journal - Mai, Jun, Jul, Ago, Set, Out 2023

Section

Planejamento, Estratégia e Competitividade

License

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